Unfair charges

I am extremely disappointed with Telkom's ongoing billing practices. I called to cancel my Telkom account in May 2025, and was assured that the cancellation would be processed. However, months later, I am still being charged, and debit orders continue to go off — even after the account should have been closed.

To make things worse, Telkom recently charged me a R200 penalty fee for a failed debit order, even though I had deposited money into my account later the same day. This is unfair and unacceptable, especially considering the account should not have been active in the first place.

I have tried to reach out to Telkom for resolution, but no action has been taken. This feels like unauthorised billing, and I am now being forced to escalate my complaint to ICASA and the Consumer Ombud.

I demand:

A full investigation into this matter

Reversal of all charges made after my cancellation request

Immediate closure of my account

Refund of the R200 penalty fee