Unfair charges

Seems like a few people are experiencing the same issue with Telkom. I too received a cancelation fee penalty for a contract I never upgraded. What's worse is that there is no complaints team, no manager to speak too and you can't dispute the charge. Calls are recorded but when you request a call listening.. Nothing. Email a manager.. No reply. What happened to my consumer rights? Should I just allow them to take thousands of rands? At this point it looks like they are getting away with taking people's money. They should be investigated