Unfair Charge

I had a major issue with Telkom's unfair charges on my account last year Oct/Nov. The amount was charged and debited for a service that I didn't even use.<br> <br> Recently I got a call from a Miss Nthabiseng M (Telkom Rep) who then rectified this issue for me. Although it was months later, I am still glad that I got my funds back. Nthabiseng was kind and understanding in my frustrations (unlike the previous consultants I spoke to) and for this I am grateful. <br> <br> Miss Nthabiseng, I hope you maintain your great level of helpfulness and professionalism to others as well :)<br> <br> Thank you<br> MP Mngomezulu