Unfair business practices and charged not what was agreed on the telephone contract

Towards end of April, I received a call from Mobile Talk calling on behalf of Telkom. The consultant that I spoke to told me that I can get the wifi with unlimited data for R350 per month. I enquired with the consultant why it was so cheap as I knew that Telkom was offering the package at about 900 and I was told it is a special. I accepted the special and also took another package with 2 sim cards for 1 gig each and 3000 free minutes talk times that costed 100.

I received the packages on the 5 May 2019 and started using the wifi immediately and by the 15 the data was finished which I didn’t understand as I was told it was unlimited and both simcards were out of service which only one was used.

I was billed on the 15 May for +-919.47 and asked the billing department why was it more than what was agreed with the consultant and was told about the prorata . The bill statement showed 20 gig and according to the billing department I only received only 20 gig and the 2 sim cards were deactivated since I already have exceeded my monthly limits which should not have been the case if only I received what I agreed with the person I took out the contract with.

I had to call mobile talk on *** to find out what happened and was assisted by Sandile Mpofana on call number 839232. Sandile verified that one of their consulted went to a verbal contract with me unlimited wifi and when I asked why 20 gig was delivered not unlimited and said I was played for a fool and unfortunately there is nothing that they can do to rectify the situation.

I feel so unfairly treated as I had to make life adjustment. I was billed again on 15 June and had not used neither the sim cards nor the wifi from the time the data finished and now it is R1999. This seems like a money making scheme as It is unfair to be charged more since I agreed on the unlimited data for R350 since I was told it was a special. Telkom should be reverse the extra money that I was billed since I should be on an unlimited data and we agreed with the consultant on a flat amount.

I did not approach Telkom/Mobile talk for the special but they called me. I did indicate that I wanted unlimited data and don’t understand if it is a special why was I not given whatever we agreed upon. With the attitude that I got from Mobile talk that I was taken for a ride then that really made me worried on the kind of business is being conducted am not sure how many clients are going through but it is not right and it must stop. Now I am really getting a negative light about Telkom and its suppliers thought it was a company with integrity that upholds to its name.

After numerous times to try to resolve the matter with Telkom from 15 May to date, I had not had the issue resolved. I spoke with the following people at the call centre Karen Reddy, Xolile Dube, Siphiwe Pshibasi, Lesego Morare and lastly Florina *****ya and all these calls were closed according to Florina *****ya and received no feedback was given back to me on the resolutions. The calls were closed with the complaint about the incorrect billing and the solution is that I need to pay. With all these agents I kept on repeating myself on what the issue is and not sure why they are looking at only one problem. I feel that the whole problem is just overlooked, it has not been investigated from the root cause. Last week when I spoke to Lesego , she said that they will get the recording from Mobile talk and to my surprise the request *** was closed without giving me feedback and with the same solution as the rest. I called in again on 08/08/2019 and Florinah gave me new reference number ***1. Why does the issue need to take 2 months to resolve without amicable solution?

My number is *** and the number in question at Telkom at ***