Unfair business practice

On the 8th of June I logged a request that the router component of my June bill be split over 10 months. When I went in to their Liberty Midlands Shop the sales lady said since I was now migrating upwards the cost of the router would be deducted over small instalments. Inspite of me calling on the 8th as well as making a follow up call two days later (to be told the matter is pending) Telkom went ahead and deducted close to 2000 which I had specifically indicated that I couldn’t and still can’t afford! I find this to be extremely unfair business practice on their end and I would like to be credited this amount back as part of it was going towards my daughter’s math tuition. There is no way I would have agreed to this if the lady had been transparent.

Also the telkom app needs some serious attention. It is quite rare that it isn’t down.