Unfair business conduct

I am extremely disappointed in how Telkom handled my account. I am still receiving monthly accounts from Telkom. My debit order has not being cancelled by Telkom and the bank runs these debit orders causing me to pay penalties and this is not fair. My case (***5 reported at 14H24 on 15/12/2020) has not being resolved by Telkom and the turnaround time was 7 working days.

The case is for an outstanding amount R309,75 which I was debited for for the month of October 2020. The contract terminated on 11/10/2020 but I was billed for the entire month. I have not received an response yet and another unpaid debit was run on my account. Another penalty I must pay:(

Can you please intervene and get this issue sorted out