Unfair Billing Practices and Debt Collection by Telkom and Nudebt

I am deeply disappointed with Telkom and its appointed debt collection agency, Nudebt, for their mishandling of my account and ********* practices.

In November 2023, my iPhone 14 Plus (on a Telkom contract) was ******. Unauthorized use of the SIM card led to inflated charges, which I promptly reported to Telkom, provided affidavits, and followed up extensively. Despite this, Telkom has failed to reverse charges from the theft period, continues to charge interest, and has offered conflicting resolutions through their representatives.

Adding to the frustration, Telkom handed my account over to Nudebt, despite the unresolved dispute. Nudebt has not adhered to proper debt collection practices, issuing inaccurate emails, neglecting to engage me properly, and resorting to threats to tarnish my credit profile.

I have consistently communicated with Telkom, made payments to the best of my ability, and even arranged payment plans, yet my concerns have fallen on deaf ears. This situation has caused undue financial and emotional distress.

Telkom and Nudebt’s disregard for consumer rights and ethical practices is unacceptable. I hope this serves as a warning to others and a prompt for Telkom to improve their service.

#UnfairTreatment #TelkomFail #ConsumerRights