Unfair Billing, Poor Communication & No Accountability – Telkom Disappoints

I am disappointed with the service I’ve received from Telkom regarding a billing dispute that has been handled extremely poorly. I logged a case (***) after being charged for services that I was not using. My fibre has been inactive since January, and during that period I was actively trying to cancel the service after my contract transitioned to month-to-month. Despite this, I was billed and even charged reconnection fees for a service I never requested to be reconnected. After following up, I initially received communication indicating that the bill was being investigated. Shortly after, I received an SMS stating that my case had been resolved. However, the outcome made absolutely no sense: “No credit due on your account.” This directly contradicts the facts I provided and ignores my dispute entirely. Let me be very clear:

I was not using the service My account had been suspended after I reversed payment I made multiple attempts to cancel I never requested any reconnection, yet I was charged reconnection fees

Telkom has failed to provide:

Any proof of actual service usage Evidence of the alleged reconnection A proper breakdown of the charges

Instead, they simply closed the case without addressing the core issues. I have made it clear that I am willing to pay for legitimate usage, but I will not pay for incorrect charges or fabricated fees. The lack of transparency, poor communication, and dismissive handling of my complaint is unacceptable. Telkom’s billing practices and customer service in this case have been extremely frustrating and unprofessional. I do not accept the outcome of their “investigation” and will be escalating this matter further if not resolved properly. Avoid Telkom if you value transparency and fair billing.