Unfair billing plus useless customercare

Very effective on sending bills but failure to assist us when u have queries on the high bill, cnt explain the reason or take accountability for errors. They introduce useless self service, useless Telkom app because when u ask for a call back it's valid for a minute. But u can't speak to a consultant when calling 180, 10210,10213,081 189 all taking you from pillar to post n refuse to transfered your call, then it's boom month end they don't deduct then u have to do an EFT plus bank carges