Unfair Billing, No Debit Order, Threats of Legal Action & No Customer Support

I am extremely frustrated with Telkom’s service. Telkom failed to debit my account for the monthly payment as they usually do. Later, I started receiving SMS messages threatening legal action, stating that I will be taken to court for a payment I never skipped.

They also sent me a link to Nudebt to settle the account, which I followed, and I made the payment. However, I still received another invoice claiming I owe R427.00 – even after I paid!

Since 8am today, I’ve been calling Telkom customer care trying to resolve this, and I’ve received no assistance at all. The lines are either on hold forever or I get transferred with no resolution.

This situation is deeply unfair and unprofessional. How do you fail to debit my account, threaten me with court, then still say I owe money after I’ve paid? I need urgent assistance and a full breakdown of what I supposedly owe.

Please resolve this matter immediately.