Unfair billing despite been advised on what to do by a Telkom Consultant

<p>In March my mother contacted Telkom to inform them that we were to move to a new property and that we would like to continue with our Telkom landline so the line must be moved to the new property.</p> <p>Ok firstly they took forever to get the process going and when phoned again it was explained that the issue wasn't logged properly, so it was logged again.</p> <p>We moved in at the end of March and approximately a month later, end of April a technician came out and advised that it was not possible to commence as the property required a new line, after one month of waiting it took then 2min to make this decision.</p> <p>In all this time the line was not in service.........</p> <p>Also at the end of April we received a bill that was due for payment. I contacted the customer care line and explained what the issue was and asked how was it that I still had a bill despite the line not been in use for more than a month as well as that we were still waiting for the line to be re-installed. The response I received was, they understand and agree and that I must not make payment up until the line is in service again and then Telkom will send through a revised bill and we shall continue from there.</p> <p>I asked for a reference number for the call but was told that there isn't a reference number however that on the system the relevant information was captured and is available.</p> <p>Last week the line was suspended, today my Mum goes into a branch to query the issue and is told that we in arrears because of non-payment.</p> <p>How can this be a non-payment issue when we did exactly as advised by a Telkom consultant......? Not to mention that the line was not in use for more than a month of which was legally terminated as per requested.</p> <p>I refuse to pay the bill until I get someone with the proper authority to have to make decisions.</p> <p>This is really unfair and I demand answers!</p>