CP
Clyde P
1 reviews | Active since May 2015
15 Aug 2019, 21:10
Unfair billing.. Charges subscription fees even if line is suspended?
I have a month to month Subscription with telkom. Phone and ADSL. No hardware included. Just a subscription to the service. My account was suspended due to non payment, which is fine but how can you Bill me for the months that my line was suspended? Very unfare and *********. I will pay for the months I used. For the time I was suspended and unable to use the service, I owe you nothing. Get your billing team to fix this.
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Clyde P's updateReviewer Update
08 Oct 2019, 08:30No one from Telkom has bothered to reply:
I was handed over for non payment and have not had a service from Telkom for months. The collection company was Nudebt. I was advised to pay an amount, which I did, and was told that my services with Telkom has been cancelled. I app**** for a new ADSL service with a different ISP but was told that Telkom is still managing my line. I call Telkom today and they tell me that my service is cancelled but I need to pay R1300 more!
I need a manager from Telkom and Nudebt to tell me what is going on as this seems to be ******ion. I will not pay any more money to Telkom.
This is unacceptable.
I was handed over for non payment and have not had a service from Telkom for months. The collection company was Nudebt. I was advised to pay an amount, which I did, and was told that my services with Telkom has been cancelled. I app**** for a new ADSL service with a different ISP but was told that Telkom is still managing my line. I call Telkom today and they tell me that my service is cancelled but I need to pay R1300 more!
I need a manager from Telkom and Nudebt to tell me what is going on as this seems to be ******ion. I will not pay any more money to Telkom.
This is unacceptable.
CP
Clyde P's update08 Oct 2019, 08:30
Reviewer Update
No one from Telkom has bothered to reply:
I was handed over for non payment and have not had a service from Telkom for months. The collection company was Nudebt. I was advised to pay an amount, which I did, and was told that my services with Telkom has been cancelled. I app**** for a new ADSL service with a different ISP but was told that Telkom is still managing my line. I call Telkom today and they tell me that my service is cancelled but I need to pay R1300 more!
I need a manager from Telkom and Nudebt to tell me what is going on as this seems to be ******ion. I will not pay any more money to Telkom.
This is unacceptable.
I was handed over for non payment and have not had a service from Telkom for months. The collection company was Nudebt. I was advised to pay an amount, which I did, and was told that my services with Telkom has been cancelled. I app**** for a new ADSL service with a different ISP but was told that Telkom is still managing my line. I call Telkom today and they tell me that my service is cancelled but I need to pay R1300 more!
I need a manager from Telkom and Nudebt to tell me what is going on as this seems to be ******ion. I will not pay any more money to Telkom.
This is unacceptable.