UNFAIR BILLING AND POOR CUSTOMER SERVICE

I HAVE BEEN IN ARREARS WITH MY ACCOUNT AND REQUESTED CLARITY BUT SEVERAL CONSULTANTS GAVE ME DIFFERENT STORIES AND I ATTEMPTED TO GET THEM TO REINSTATE MY DEBIT ORDER BUT THEY NEVER DID AND INSTEAD THEY WOULD ON A MONTHLY BASIS CHARGE ME AN EXTRA R200 WHICH I WAS TOLD IT WOULD ONLY BE CHARGED ONCE. ON THE 10TH OF OCTOBER I CALLED TELKOM TO REQUEST THAT WE MAKE A PAYMENT ARRANGEMENT TO PAY R400 TOWARDS THE ARREARS EXCLUDING THE MONTHLY FEE AND DAYS LATER I GOT AN SMS SAYING THAT THEY CAN ONLY ACCEPT 40% OF THE ARREARS WHICH I DID NOT HAVE.. I HAVE JUST REALIZED NOW THAT THEY RANDOMLY WENT TO MY ACCOUNT ON THE 14TH AND 16TH NOVEMBER TRYING TO DEBIT AN UNAUTHORIZED AMOUNT OF R938.11 AND WHEN I CALLED IN I SPOKE TO NTOKOZO WHO DID NOT GIVE ME A CHANCE TO EXPLAIN AND TOLD ME THAT I HAVE NEVER PAID FOR MY CONTRACT SINCE THE START DATE AND THAT TELKOM HAS A RIGHT TO DEBIT ME THE UNAUTHORIZED AMOUNT OF R938.11 .I REQUESTED TO SPEAK TO THE MANAGER AND SAID THAT THE MANAGER IS NOT AVAILABLE .. THE REASON I REQUESTED TO PAY R400 IS BASED ON MY AFFORDABILITY AND THE FACT THAT I NEED TO CLEAR THE ARREARS AS I NEED THE SERVICES TO BE RESUMED BECAUSE I WORK FROM HOME USING MY WIFI .. MY JOB IS AT STAKE HERE AND TELKOM SEEMS NOT TO CARE