Unfair Billing and No assistance resolving it

<p>Telkom has billed 5,000 rands for cancelling a contract that they told me (via sms and in the store) had come to an end. I have been attempting to get this resolved for 3 months and they just terrible - they tell me they'll get back to me which they never do! I have opened 3 cases, called and emailed countless times. </p> <p>I have opened cases numbers ********** 7 and ********** 9 no feedback on either. I have called the call centre countless times, agents say they'll call back they never do, nor do they reply to any emails sent. Here are some of the email addresses <br ********** ********** ********** ********** /><br /></p> <p>Why is this company so terrible, surely there should be someone there that can assist me!!!!!</p> <p> </p>