Unfair Billing

I’ve been getting an SMS saying “You are now accessing the internet at out-of-bundle data rates. Dial *180# to purchase a new bundle.”, I currently have 12.22 gigabytes on my phone however I’m continuously getting that message and I’ve just discovered that I’ve been billed R192.21.

I called Telkom three times and on the first two occasions my call was dropped in the middle of the conversation, and on the last attempt I was told that I just must pay that amount as my phone has been roaming. When I questioned this further, I was told that Telkom has changed the roaming partner to Vodacom, as a result whenever Telkom loses signal, it will automatically switch to Vodacom therefore activate the roaming. Now my main problem is why was I as a customer not informed about this, and also advised of the implications of this and also to be guided on issues of roaming etc.

I feel cheated and I kindly ask Hellopeter to assist me in reversing these unfair charges imposed on me.

Kind regards Thabo Letsoalo