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1 reviews | Active since Feb 2017

20 Feb 2017, 14:07

Unfair billing

<p>On the 15/09/2016 received a device Huawei Y5 and two SIM cards. Device and sim cards were returned on 19/09/2016 within 7 days of purchase. According to Telkom returns policy I was not supposed to be billed since device and SIM cards were returned within 7 days. However on 15/11/2016 I was billed for R1016.20. After numerous e-mails, phone calls and visits to Telkom nobody could tell me the reason for billing me. I was just told to reverse the debit order for R1016.20 and wait for Telkom to contact me, which never happened. I was then debited again for R1016.20. I am still being billed for a device that is not in my possession. Have been billed 4 times thus far with the following amounts R1016.20, R171.39, R102.39 and R333. After reversing 2 debit orders Telkom went ahead and debited me again. Finally left with no option I was forced to change bank details. The matter is still pending and Telkom has still not returned funds owing to me </p>

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Replies (7)
Telkom
Telkom's reply20 Feb 2017, 15:01
Official

Good Day

Thank you for making contact with us,

Please accept our apologies for the inconvenienced caused,

We have logged your request for assistance, Your reference number:AI***

Regards

Telkom Social Media Team

Bronwyn Davids

Best regards,

Telkom
Telkom's reply21 Feb 2017, 09:27
Official

Good Morning Rehana,

Your refund request has been logged with our Billing Team, case number ***1.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,

's update22 Feb 2017, 16:51
Reviewer Update

Thank you for the response. Was contacted by someone from your billing department to discuss a refund. I was requested to e-mail bank statements but trying in vain to send e-mail since cannot make out what is e-mail address. Pease confirm e-mail address. This is the address received via sms

Hi,please forward bank statements to :
tm-soc-biling telkom.co.za:ref no: ********** 1 for refund arrangements,Telkom billing

Cannot send e-mail to this address, please confirm

's update23 Feb 2017, 16:38
Reviewer Update

Hi, was contacted by Tanya from your billing department to discuss a refund. I was requested to e-mail bank statements. I was sent an e-mail address via sms as follows

Hi,please forward bank statements to :
tm-soc-biling telkom.co.za:ref no:***1 for refund arrangements,Telkom billing

Email was unsuccessful. Please confirm e-mail address so statements can be e-mailed

's update27 Feb 2017, 14:16
Reviewer Update

No one has contacted me to confirm details of e-mail address as yet, so that refund can be processed. However I am still receiving sms messages daily reminding me that I owe Telkom money and that I need to pay up!

's update03 Mar 2017, 07:49
Reviewer Update

Kindly inform me what is the progress with case no ********** 1...???

's update09 Mar 2017, 04:18
Reviewer Update

Am I even going to get a response from Telkom??? Or am I just wasting my time?