Unfair billing

In Feb 2019 I submitted my new banking details at the pavilion branch in which I was advised they would only debit in March on my new bank account however in March no debit went through when I call in speaking to queen msane who then advised that my new banking details were on the system but were not uploaded should I get billed on my next statement then a dispute would be logged should it happen that I get charged a rejection fee I then phoned and spoke to Janet khuzwayo who also advised that I will be billed the rejection fee of R202 upon asking if there is no other way around it since it was not my fault she advised that there isn't I asked to speak to her supervisor manqoba nxumalo who she had said is currently busy and would phone me back of which he did not I later phoned the billing department where I was advised to make a Manual payment which I did and in April the debit went through on the new bank account however today as I go through my new statement I realized that I am now being charged the rejection fee how is that fair that I get charged for Telkom s neglegance I have been give two case numbers ********** 3 which according to an sms is resolved then ********** 8 is pending this morning 10.05.19 a consultant named yanga then says to me the matter is being handled and will be resolved before the debit date if not then my next bill the money will be reversed this is not fair all was done on time on my side and telkom failed me now am requested to pay for something that was never my fault I must put my budget on other important factors in my life because of someone who failed to do their job how is that fair to me as a customer I cannot wait until this contract is finished never again in my life will I even glance at your stores