Unfair Billing

I'm waiting for a refund as you people decided to debit my account three times the initial amount and you did this during the month when you know I may not be able to pay you. I hope you start doing your job and stop playing dumb because I do not understand why such a big company like Telkom is failing to address such small issues relating to customer concerns. If you keep your business running by robbing the innocent and most loyal customers then I'm worried about the future of your business in terms of continuity and sustainability. I hope I'm going to get my refund before end of this week and that you have closed that account as per my request. Moving forward I hope you start employing persons who take their jobs seriously and have at least a clue in terms of what they are required to do. You should also start addressing these petty issues and learn to take your customers more seriously because there are other competitors out there and there is nothing forcing me to remain your customer I can opt to leave so hope you understand the relation I have with you can be broken and in that process I will make sure that neither my friends nor family ever utilize your services ever again. Lastly , I hope you take your employees to a course that will teach them how to take care of your customers and ensuring that customers are always happy otherwise you are bound to fail as a business.