Unfair bad service

Unfair bad service, according to the billing invoice everything is up-to-date. October 2025 debate paid and got Nov 2025 amount to be paid. Next thing 10 Nov 2025 all services suspended went to Telkom shop was told I need to be R240 extra not showing on billing invoice they didn't even notice me about any possible suspension. Sad part all there services intended for study . They luck communicating skills