1 reviews | Active since Apr 2013
Unfair and utterly poor service!
With my previous report, I mentioned my disappointment and disgust, regarding the 4G LTE Router and the service I received from Telkom. Plus I recently learned that I am being billed more than what I was promised! Neither Sell direct, nor Telkom wants to take the responsibility!<br> To further my report, I clearly didn't learn my lesson and went for a cell phone contract with Telkom.<br> First, I tried to apply online, only to find that nobody got back to me as promised. I even requested that an agent to get back to me, but nobody bothered to. Then I decided to phone in, only to find that I was on hold again, for some time and the whole telephone order took me over R40 worth of a telephone call! At least I had gotten my order secured with an agent, but I had the feeling that the delivery address may have not been correct as I had to repeat the spelling over and over again.<br> The next day this agent phoned me just to confirm my delivery address again! <br> The next day this agent phoned me (which the name escapes me at this point) just to confirm my delivery address again!<br> Debit order dates are incorrect, I have already been billed and up until now 2 weeks later no delivery!
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM168275
We do apologize for any inconvenience we have caused you.
Regards
Narriman Lalla
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and has been escalated for investigation, we will provide feedback as soon as possible.
Your reference number remains: SM168275
We do apologize for any inconvenience we have caused you.
Regards
Narriman Lalla
Telkom Social Media Team
