Unfair and impractical policies
<p>I think it's really ridiculous that you have a policy that doesn't allow upgrades on the monthly package within the first 3 months. I want to upgrade to a 30GB package from 10GB ~ I am not even bound to a 24 month contract, so surely on month-to-month you should allow early upgrades?!</p> <p>Since I can't wait another 2.5 months, Telkom is going to end up losing business because I will be forced to go with another service provider since the Top-Up bundles are just SO expensive. Really disappointed and unhappy with the policies.</p> <p>Say goodbye to what could have been a really loyal customer.</p>
Hi lexi-monzeglio
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible. We are sorry that you feel this way and we will make contact soonest.
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Regards
keagan
Telkom Social Media Team
Hi lexi-monzeglio
Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to attend and provide feedback as soon as possible. We are sorry that you feel this way and we will make contact soonest.
Interaction ***
Regards
keagan
Telkom Social Media Team
