UNFAIR AND DISHONEST

Dear Telkom

I am appalled by your unfair and dishonest dealing. My account debit order is set for the 25th of each month, unfortunately, my debit order for march did not go off on the 25th. due to a slip of mind on my part to transfer money into this account. However, when I realized this, I made a call to your call centre on the 29th March at 15H09, enquiring as to whether you will be running the debit order again. The consultant informed me that it will not be run again, and sent me an SMS link at 15H16 with alternate payment details. i made the payment immediately to avoid interruption to my service. To my surprise this debit order was run again on the 31st of March, reflecting negatively on my banking account due to no available funds. THIS CAUSED MUCH FRUSTRATION, AS I HAVE MADE THE PAYMENT ON THE 29th AND HAD TO PAY A SECOND PENALTY OF R147 AT THE BANK, AS A RESULT OF YOUR ***********, MISS INFORMED CONSULTANT. If I knew that the debit order would be run again, I would not have made the direct payment in the first place. AND TO TOP THIS ALL YOU HAVE THE AUDACITY to charge me a PAYMENT REJECTION FEE of R202.70. THIS IS SO DISHONEST AND UNJUST BECAUSE THE PAYMENT DUE DATE IS CLEARLY STATED AS THE LAST DAY OF EACH MONTH (on your statements).

SO PLEASE STOP CHEATING YOUR CUSTOMERS. I AM SO UPSET, AS I HAVE NOT MISSED ONE PAYMENT FOR AS LONG AS I AM YOUR CLIENT!!!!!

I WOULD APPRECIATE IF YOU REVERSE THAT REJECTION FEE AND ALSO COMPENSATE FOR THE SECOND UNPAID DEBIT ORDER FEE OF R147, AS YOUR CONSULTANT HAS ALREADY ADDED TO MY GRIEF OF PAYING A SECOND UNPAID DEBIT ORDER FEE OF (R147.00) AT THE BANK.!!!! AS YOU HAVE NO AUTHORITY TO DO THAT BECAUSE MY PAYMENT WAS MADE WITHIN THE SCHEDULED TIME FRAME (WHETHER IT WAS VIA DEBIT ORDER OR A DIRECT PAYMENT)!!!!!!

THIS ACCOUNT HAS NOW COST ME AN ADDITIONAL R496.70 (I ACKNOWLEDGE, THAT I AM AT FAULT FOR R147 (FIRST DEBIT ORDER REJECTION FEE FROM MY BANK). BUT THE R349.70 IS YOUR DOINGS...PLEASE RECTIFY

I AM SO UPSET I AM MOVING TO ANOTHER NETWORK ASAP BECAUSE I HATE DISHONESTY.

Iman Adams