Unexplained suspension of mobile prepaid line

<p>I am on a prepaid line with Telkom mobile. I could make phone calls, send whatsapps, receive phone calls etc since yesterday morning (02.05.2017) up until about 10h00. When I tried phoning again, there is a voice message confirming the number has been locked and that I need to phone customer care. I did not receive any notifications that my phone will be suspended or locked. I phoned the customer care and they cannot see why my line has been suspended or locked so they referred the matter to the technical department - Reference ********** 1. How radiculous is this that my line is suspended but no one knows why. I even went to the store at Mall at Reds yesterday and they also cannot see why it has been suspended - I was told that it could also be a "finger error"???? And today I am told that it can take up to 6 days for someone to even look at my case? Really?? 6 working days???</p> <p> </p> <p>Is this the kind of service Telkom is providing? If so, I am utterly dissapointed and will be going to another service provider once this has been resolved. And is Telkom so *********** that no one even knows why the phone line has been suspended? No one knows the reason why. I am on prepaid, have data and have airtime available so why on earth would my line be locked? Also, I did not get any notifications that this will be done and reason.</p>