Unexplained Monthly Charges – No Support or Accountability from Telkom

I have an active internet contract with Telkom, but for several months now, I’ve been charged extra amounts under the billing section "Subscriptions and Once Off." These charges differ each month and have been increasing steadily — yet Telkom has failed to explain what they are for.

I’ve visited a Telkom store in person and called their accounts department as well as the so-called ***** department, but no one has provided a clear answer. I’ve been told they can’t reverse the charges either — even though I never authorized any subscriptions or additional services.

This feels like unauthorised billing and possibly *****ulent behaviour, especially given that they are:

Charging me without consent

Refusing to explain the charges

Not willing to refund the money

I’ve now escalated this to ICASA and the National Consumer Commission, because I believe Telkom is in violation of the Consumer Protection Act. Every customer deserves clear billing, transparency, and the right to opt out of services they never signed up for.

Very disappointed. I would not recommend Telkom to anyone based on this experience.