1 reviews | Active since Jul 2011
Unexplained Intermittent ADSL Drops
Whole week now having intermittent adsl line drops. Internet would come on randomly for few minutes and then drop for any amount of time. Everything fine on ISP side but noticed authentication issues on Telkom's side. Logged a fault 508CWK110915 a day ago already and had no feedback as to the status. Phoned today again and apparently now it's been escalated and that a tech would phone me with status. Still waiting...<br> No wonder most people switch their adsl to different ISP cause this type of service is disgraceful.<br> If this is not sorted out immediately I'm putting in an official claim for compensation for a service I'm paying for but not getting. Will also reverse/stop debit orders first thing on Monday until such time this issue has been resolved. I refuse to pay for a service that I'm not getting. Fix this NOW!......and when I'm supposed to be phoned regarding the issue and the status then you DO IT!<br> Awaiting very speedy reply AND solution to this poor service.
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Bongani
Telkom Social Media Team
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Best regards,
Thank you for making contact with us.
Please be advised that your query is being attended to and feedback will follow.
Your ***
We apologise for any inconvenience caused.
Regards,
Bongani
Telkom Social Media Team
***
Best regards,
