Unexplained debit order / cheque levy charge

My latest Telkom bill shows an amount of R190.46 (excl VAT) with no service number and the description \Debit order / cheque levy\", as well as a Telkom Evening W/Ender Plan amount of R14.91 (excl VAT) which I understand is a voice package.<br> <br> Firstly, I have tried several times to log a fault on your online portal. Every time it says submitted and I go back to the view disputes tab, then there is nothing. This is infuriating.<br> <br> Secondly, I have asked numerous times (when setting up the account and via the call center) that the Telkom W/Ender plan be removed, as I do not want any voice services on the line, I only want the line rental for ADSL. Please confirm that this will be removed.<br> <br> Thirdly and most importantly, what is the charge for \"debit order / cheque levy\" for? I make all my payments through the online portal as soon as I get an invoice. On the online portal you can also see that my payment method is shown as unkown. (you can go back to all my previous invoices and check that I've paid via online portal). Therefore why is there a debit order reference on my account? Please remove this immediately, update the amount owing, and I'll submit payment."