Unexplained data consumption

On the 19th Decmeber at 19:10hrs I called into the Telkom Mobile Customer Services line, 180, to enquire about my depleted data. I'd bought 3GB data at around 12:00hrs and by 17:00hrs it was deplete on the LTE wireless router. The service agent that answered the phone, Zamantungwa Khumalo could not explain how the data was depleted.<br> <br> When I asked to speak to the Supervisor, Sihle Sithole, I was told that he is unable to come to the phone as he was on another call. I requested an itemized billing for the hours that the data is to have been used up which was sent through, but could not open.<br> <br> This is the eighth time that data has miraculously been consumed without a reasonable explanation in a household of 2 people and just 4 devices. Zamantungwa tells me there is no complaints procedure at Telkom but Hello Peter which I find crazy, thus this complaint.<br> <br> Telkom, please get your act together as I will cancel this service and follow up with a complaint each passing day of non-resolution. I have paid my subscription each month without delay, now I have had enough!