Unexplained charges. Rude consultants. Unattended escalation.

I have had the worst experience with Telkom as a service provider. If it is not coverage problem of me not being able to use the 5GIGS of my own money, it is charges I cannot understand. This morning I spoke to Confidence Mbhele and she was to get her team leader Tshepo Mo***eng or manager Allisendro to call me and take me through the charges with a thorough explanation of how I'm charged subscription fee when my contract ended August or why they charge R202 reversal fees when the bank has already charged the amount. I didn't know service providers were entitled to a reversal fee. Meaning a debit order reversal for telkom ends up coming to more than R350 if you include the bank charges which is even more than the contract amount that expired in August. I have not received a call or email from them, I had to call again [No surprise there] to ask for statement... Not like it's any fun calling telkom, most of the consultants I speak to are not friendly at all... I hope you listen to these calls because that VR person at the beginning of the call say "... Our friendly consultants...." I'm yet to encounter a friendly consultant from Telkom!