MK
Mandla K
1 reviews | Active since Jun 2015
05 Dec 2017, 09:11
Unexplained charges
I have a 24-month R699 WiFi contract, and 3 months ago unexplained charges of just over R200 were added to my statement, for 'subscriptions and once-off charges'. These charges have not been explained to me, nor did I request any subscriptions. I have complained before but all I get is an acknowledgement of the complaint and nothing gets done. I'm definitely going to another service provider when this contract expires early next year.
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Telkom's replyOfficial
15 Dec 2017, 07:41Hi MandlaK1973
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile accounts team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply15 Dec 2017, 07:41
Official
Hi MandlaK1973
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile accounts team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,