Unexplained Bad Debts

Good Day, this is Solly Hlaka.<br> <br> I gave Telkom my banking details when I joined them a few months back.<br> <br> I also gave them authorisation to debit my bank monthly for the account I have with them. They have failed to call me to ask me about the details. And suddenly my account is in arrears, and they have sent my account to collectors.<br> <br> I fail to understand why I was never called by Telkom to explain that my account is not getting paid, because to my knowledge and understanding, they have the necessary details to make a query about the account or why they aren't debiting my account as agreed.<br> <br> I hate to have bad debts under my name.<br> <br> But this is really terrible on Telkoms side, for them not to communicate the account with me.