unethicla behaviour Telkom accounta

In January 2018 my ADSL line was out due to severe weather. i phoned Telkom to resolve the issue. After it was not resolved after a month, I decided to cancel my Telkom line.

After I wet through all the steps and had confirmation emails. my bill just kept on climbing. After various attemps and people assisting me, i managed to cancel the line by October of 2018.

In January 2019 I get a SMS from a debt collecting agency, for the full amount due to Telkom, for me not paying the line I had cancelled. Telkom never replies. Ypou never get somone to talk o about your account, yet they hand you over withou you ever having the chance to clear your name.

Telkom should be charged for giving innocent people a bad reputation!!!!