*********ly wanting to take money from my account!

Telkom wants to charge me an amount of 600 for cancelling my wifi contract. However, they are the once who cancelled my contract without notifying me. If I had not contact them to find out what is happening to the wifi, they would have still be deducting the monthly debit order of 900 rand. When I spoke to an agent by the name: Neo, she could not answer me, in fact she pushed the blame on me and said that I am liable to pay the charges. Not once did she apologize for them cancelling the wifi (hence- it was not suppose to be cancelled).

I asked to speak to her supervisor and Neo had confirmed that she would have her supervisor give me a call. I AM STILL WAITING ON A CALL BACK.

Please could someone assist!! I have cancelled my debit order with Telkom as all amounts are up to date. I need Telkom to confirm that they have FIXED THEIR ERROR!!

What is even exasperating is that they had sent me an SMS saying tha the case has been closed, but no one has contacted me??? Case number: ***8

Its ********* for someone to pay for something that YOU made an error on!!