********* TO RESOLVE PROBLEMS

To whom it may concern

About two and a half months ago I went to Telekom at the glen shopping center where a sales rep oversold me a contract advising that Telekom was much better than Vodacom and that the contract he had sold me was extremely better than my previous contract with Vodacom (I’ve never had any issues with Vodacom) pursuing me to sign the contract there and then on the spot which I did (not reading and going through the contract) as I thought it was a great deal and he came across as it was a legit deal and I thought would go forward with it, the sales man advised that I would be able to make calls through to all business lines which I am UNABLE to and can’t even phone and make takeaway orders ! Since I have taken this contract out, when people try phone me it takes them more than once for them to get hold of me as the first time goes engaged and only on the second time are they able to get through, this has cost me a lot of business which I cannot afford and a lot of frustration. I have been to Telekom several times where the sales rep was not there, management was not able to assist me and told me that I must pay a cancellation fee of a ridiculous amount, Why must I pay a cancellation fee when the sales rep sold a false contract to me? I have looked at Telkoms website and there are several complaints of the same problem! Bottom line where the problem lays is at the Telkom stores and their sales reps selling false contracts this could be due to lack of knowledge of their products and contracts that they are selling, are they qualified to be selling these products and contracts if they have oversold me a contract? This is a big concern!I find it very ********* that no one has been able to assist reslove this matter and this is the reason why I’m taking it this far! Telkom has now SUSPENDED my line for what reason ? I am a business man and I rely on my phone I cannot afford my for internet and cellphone line to be suspended my account is up-to-date and paid in full !Why has Telekom suspended my line? I need someone to contact me urgently to resolve this matter as I am losing business and this is affecting my career badly ! I have reported this matter to the legal department and still no correspondence! I need this matter to be sorted OUT TODAY! I have spoken to my attorney if I do not get a response by tomorrow end of business my attorney has advised that I must go further with this!

Telkom the glen Sales rep : Shadrack Floor Manager : Lelo Ndlovu

Muta Qutob ********** 554