********* TERRIBLY DISAPPOINTING SERVICE

I HAVE BEEN WAITING FOR TELKOM TO CANCEL MY OLD CONTRACT FOR 3 MONTHS NOW. I HAVE VISITED THE DIRECT STORE AND CALLED THE CALL CENTER OVER AND OVER AGAIN. MY PROBLEM IS STILL NOT RESOLVED. I'M TOLD THAT SOMEONE WILL CONTACT ME BUT NO ONE HAS. I'M AT MY WITTS END. I WILL NEVER RENEW MY CONTACT WITH TELKOM. NO MATTER HOW MUCH A BETTER DEAL THEY GIVE. THEY ARE ONLY INTERESTED IN TAKING THEIR CUSTOMERS MONEY. THEY DO NOT PROVIDE ANY AFTER SALES SERVICE. AS A CUSTOMER I HAVE TO RUN FROM ONE DEPARTMENT TO ANOTHER TO GET A LITTLE THING SORTED OUT. IF AFTER ALL THAT TIME THEY FINALLY GET IT INTO THEIR HARD HEART TO SORT THE PROBLEM OUT THEY HAVE THE GUTS TO ASK FOR A RATING. HOW DOES THAT HELP US. OVER THE YEARS IT JUST GETS WORSE. RATING MEAN NOTHING IF YOU DON'T USE IT TO FIX THE PROBLEM. THEY DON'T COMPENSATE THE CUSTOMER FOR ALL THAT TIME ON HOLD WAITING FOR THEM. IF MY REVIEW DOES ANYTHING AT ALL. I HOPE IT STOPS PEOPLE FROM GIVING TELKOM ANY OF THEIR HARD EARNED MONEY. IF YOU OWE ANY MONEY TO TELKOM THEY WILL NOT HESITATE TO TAKE LEGAL ACTION. THEY DON'T HAVE A DIRECT COMPLAINTS DEPARTMENT. HOW ARE THEY A FAIR AND HONEST BUSINESS? THEY ARE *******.. I AM SO FRUSTRATED WITH THE RUN AROUND. IF TELKOM HAS ANY DECENCY LEFT IN THEM. I WISH THEY WOULD SORT MY BILL OUT. CANCEL MY OLD CONTRACT. YOU STILL TAKING MONEY FROM ME WITH MY NEW CONTRACT. PLEASE PLEASE PLEASE!!