********* Suspense of Telkom Wifi line

Good afternoon Temba

Further to our telephone conversation on Thursday last week when you confirmed that the use of my telephone line was restored and that you promised to phone me Friday morning regarding my internet connection.

In all honesty I thought you really meant it when you said you hate bad service yourself. Once again Telkom and its staff let me down. This has been ongoing since Nov 2017. The fact that Telkom restored the use of my telephone line is according to my attorney admission to guilt. I will now proceed with a claim against Telkom for having to pay my account without having the use of my internet as well as all costs involved in trying to get this problem resolved. I took a day's leave today to be home trying to sort this out only to hear that you are swamped but promise to phone me back.

Temba I am so disappointed in the lack of service. You and the rest of Telkom decided that you will make it your mission not to care about your customers. I will now make it my mission to go public and use every social platform to warn people against Telkom. Furthermore I will lay a formal complaint against each and every consultant I spoke to at all the different call centres since November 2017.

Apart from this I will open a ***** case against Telkom at the SAPD. You stole my money, changed my monthly package without delivering the service. I have got all the dates, names of Telkom consultants, unanswered e-mails as proof.

Thank you for nothing once again Temba. I can teach you and the rest of the Telkom staff a few things about service delivery. Why do we have to accept this level of service. I have a good idea why but would rather not voice my opinion.

I hope that, when you receive your salary on 25 April 2018, you will feel content knowing that you earned it by delivering your best. If it was not for people like us paying an arm and leg for Telkom's (non) service, you would probably have been unemployed.

Tele communication service!! Hierdie vrou is gatvol verby. Niemand wat my taal praat (blatante diskriminasie van SA se grootste kommunikasie organisasie). Tot hier toe en nie verder!

You have yourself a good evening.

Kindest regards

Helmien Van Eeden

Area Sales Manager

Capcubed Finance

Work: **********

Cell: **********

-------- Original message --------

From: Helmien van Eeden **********

Date: 2018/04/09 09:42 (GMT+02:00)

To: **********

Cc: Helmien van Eeden **********

Subject: Fwd: Query: ********** 4 - H van Eeden - Tel **********

Good morning Temba

Can you please advise urgently.

Regards

Helmien Van Eeden

Area Sales Manager

Capcubed Finance

Work: **********

Cell: **********

-------- Original message --------

From: Helmien van Eeden **********

Date: 2018/04/06 14:11 (GMT+02:00)

To: **********

Cc: Helmien van Eeden **********

Subject: FW: Query: ********** 4 - H van Eeden - Tel **********

Good afternoon Temba

Trust you are well. Can you please advise if you have any feedback on my Telkom Wifi is discussed yesterday. Ref nr ********** 8.

I did not receive any feedback from Telkom eversisnce.

Much appreciated.

Kind regards

Helmien van Eeden

Area Sales Manager/Home loan specialist

Wesson Building

2 Poort Street (facing Brackenfell blvd)

Brackenfell

T: ********** | C: ********** | F: **********

E: ********** W: www.capcubed.com

From: Aphiwe Gwanya (AB) ********** Sent: Tuesday, 03 April 2018 10:03 To: Helmien van Eeden Subject: RE: Query: ********** 4 - H van Eeden - Tel **********

Good Day,

Kindly note that I did escalate and have done a follow up. I will revert back before close of business today.

Regards

Aphiwe

From: Helmien van Eeden ********** Sent: 28 March 2018 04:07 PM To: Aphiwe Gwanya (AB) ********** Subject: Fwd: Query: ********** 4 - H van Eeden - Tel **********

Good afternoon Aphiwe

Trust you are well. I send you the below mail on Monday and still await feedback.

Regards

Helmien Van Eeden

Area Sales Manager

Capcubed Finance

Work: **********

Cell: **********

-------- Original message --------

From: Helmien van Eeden **********

Date: 2018/03/26 10:18 (GMT+02:00)

To: **********

Subject: FW: Query: ********** 4 - H van Eeden - Tel **********

Good morning Aphiwe

Our telephone conversation refers. Thank you for taking my call and making an effort to help me (nobody I spoke to at Telkom seems to care).

I logged a query in Nov and Dec 2017 (see ref nr in subject line). I previously had uncapped Telkom internet and sometime last year I changed to a fibre line. My monthly billing was approximately R633 per month and I never used the landline. I only accessed the internet and was extremely happy with everything.

In Nov/Dec 2017 Telkom had an expo at the Pick & Pay Hypermarket and one of Telkom’s representatives started chatting to me, advertising Telkom’s live streaming option together with the TV Box. He also asked me if I have DSTV, mentioning that if I go for the TV Box option, I can do live streaming and still enjoy the benefit of uncapped internet. I told him I am reluctant to make use of Telkom’s service as I only had problems with Telkom in the past and that I believe their after service is non- existent. He followed me to my car in the parking lot, wanting to fill out the form and promising that a consultant will phone me to explain the service in full.

Needless to say nobody phoned me and the next bill I got was double than the previous ones. I immediately phoned Telkom and spoke to several people (Nov 2017). The last lady I spoke to apologised and they rectified the billing. She asked whether I was still interested in the product and I said I am too disgusted with all the struggles I had with Telkom in the past. From there on they kept billing me for the service as if I had the TV box installed. I spoke to numerous consultants, reporting the problem but every time they logged a call promising somebody will phone me back. To this day I haven’t received a single phone call from anybody at Telkom. I was really interested in this service but I feel that Telkom doesn’t care about their customers. Nobody except for Aphiwe took the time to listen.

Eversince they suspended my Internet. Is it fair to pay for a service that you do not have? Is it fair that I log queries without anyone getting back to me? Is it fair that I have to keep wasting time having to phone Telkom while I should be working?

Telkom I do not have words to explain how disappointed I am. I have been a customer for 30 years, keeping to my end of the deal but I have never received any proper service from you.

Can you please advise urgently.

Thankk you once again Aphiwe.

Kind regards

Helmien van Eeden

Area Sales Manager/Home loan specialist

Wesson Building

2 Poort Street (facing Brackenfell blvd