********* Sales and service

I have placed an order on 23 November 2 weeks later the wrong device was delivered, the address was incorrect as well. I have sent numerous emails, phoned the contact centre daily, liased with the social media consultants, been through to the escalation centre. All I get is LIES, it is almost one month and I am without a device but my debit order has been processed. I have offered the simple solution since it's rocket science to get my device to me. LET ME COLLECT MY DEVICE AT MY NEAREST STORE. All your agents need customer service training and your management is lack luster