********* sales and incorrect billing

Item: Telkom
Rating: 1

I have had the worst experience ever. Here is a summary of what has happened. App**** in April for a 10 meg line, with 50 gb(x2 promo) data, on fibre. Eventually end of September it was installed. Received a bill 11 October for a 100 mbps line and 400 gb data, for a residential line!!!! Cost R1851.60!!!! Reported this first to finance, was told to talk to sales, sales sent me to technical, technical sent me back to sales. Eventually got a reference number ********** 9 and was told they will listen to the recordings of our call and sort it out. Followed up again 19 October. Request to credit: ********** 8. Will send to back office to do credit. Turnaround time = 48 hours. Sales department then put me through to fibre to change to 10 mbps line. Followed up again 20 October. Spoke to Kiveshen who said penalties must be credited as I should not pay the penalty charges for downgrading. He was working on this with the supervisor of the lady that sold to me to R699. Should have this sorted by tomorrow lunchtime. Followed up again on 28 October. Spoke to Fayzile, who said she will escalate to Samkelisiwe (Kiveshen's boss) as Kiveshen never came back to me. Followed up again on 2 November. Spoke to Saajida Hoosen who told me the person who originally captured the wrong package no longer works there. The have requested the recordings from Telkom. Sibonelo Maphalala is supervisor. Sibenelo has escalated it on 20th. Another request on 21st and another today. Followed up again on 3 November. Sibenele later phoned me, confirmed package at R716 pm. Will have to dispute pro rated charges for last month with finance. Reference numbers: Broadband order number ********** 00A Voice: ********** 04A Lodged a dispute with finance on 8 November. Spoke to Nathan in finance who gave me the reference number ********** 1. He said in two days someone will phone me with credit. Have protected the account for the full amount. 28 November receive message that account has been suspended. Logged onto Telkom and do not see any credit given. Spoke to Amanda Phalako who said that a credit of approx R300 was given. This is not correct as I was charged more than R1800 in stead of R716. Therefore credit should have been more than R1000. Nontombeso did this incorrect calculation of dispute. Amanda Phalakho logged new dispute. ********** 7 This is shocking. Firstly I was given a ridiculous package, then numerous calls to sort that out. Then logging a dispute becomes ridiculous and now my line is suspended!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Said I want it sorted by Friday.

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