********* PRATRICE BY TELKOM

<p>Consultant: Ian de Bruyn</p> <p>I app**** for a Telkom LTE contract (currently I have a top up contract with Telkom). First I was declined then Ian phoned and said it was approved. I signed the contract (I still have the original contract and the document to state that all is in order (that I never signed).The contract was supposed to be independent from my top up contract (top up I pay via eft monthly). The LTE contract I signed a debit order for. In the second month of the contract I kept on getting sms’s that my top up contract is in arrears. Ian said he will sort all out. Long story short he did not. I did not give permission for the cell phone contract to be upgraded - The data contract should have been an independent contract. THEREFORE I WANT TO CANCEL THE LTE CONTRACT. Because the cell phone contract was upgraded the debit order was never loaded. Today is the 4th of August and since the evening of 21 July my wife do not have the use of the phone. As I work away from home and we do not have a landline. This is unacceptable. Telkom is not giving feedback. PLEASE NOTE I HAVE PROOF OF ALL CORRESPONDENCE. I AM ALSO LODGING AN COMPLAINT WITH THE OMBUDSMAN AS THE CONSUMERS ACT IS IN MY FAVOUR DUE TO NON COMPLIANCE OF CONTRACT FROM TELKOMS SIDE.</p> <p> </p>