Hellopeter
Share Your Experience
SP
Simon P

1 reviews | Active since Jan 2016

24 May 2016, 05:48

********* & ******* contract continuation

<p>I cancelled my TM 30GB LTE contract, as per the prescribed method of completed form and submitted all relevant documentation via e-mail in January 2016. As per cancellation document, this would take 20 or 22 days. I am STILL being billed. Called the 081 180 Call Centre on Tuesday last week, and spoke to Koketso, who assured me I would be called the following day (*** - old ref) - I am yet to be called back.</p> <p>Should I not get the relevant assistance TODAY, by COB, I will be lodging a formal complaint with ICASA, as well as the CPA.</p>

0
Replies (3)
Telkom
Telkom's reply25 May 2016, 09:11
Official

Good morning Simon.Palmer

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

Best regards,

SP
Simon P's update26 May 2016, 08:46
Reviewer Update
...and last night, you deduct another R510... WHEN exactly are you people going to wake up??? WHEN am I going to be contacted by somebody who knows what they are doing? Do you WANT me to lodge a formal complaint with ICASA and the CPA??
SP
Simon P's update03 Jun 2016, 11:12
Reviewer Update

Simply ignoring me is not, I repeat, NOT going to make this issue go away.... another debit from my account, and I WILL institute legal proceedings...