********* Customer Service

<p>I app**** for a new contract advertised online on 10/03/2017, A call centre agent called me back on 11/03/2017 went through all the details and approved my contract and been awaiting delivery. Further to that i requested that the same deal be offered to me on another contract that was due for an upgrade.</p> <p>I was told that i cannot get the deal on Upgrade. Why is that? Shoudl i now have to apply for a new contract and see out the existing one? Do you not value your current clientele enough?</p> <p>To add to that i have now been told that my new application was declined (After i queried) because emloyment could not be confirmed as your agent apparently took down an incorrect contact details. How do you guys do business? Surely you should have contacted me to let me know instead of having me wait for the last 5 days for package to be delivered in that time frame.</p> <p>And i now also see that the deal online has been updated with a different price. I demand that someone get back to me as soon as possible or i will cancel the rest of my contracts and you lose a loyal customer to your opposition.</p> <p> </p> <p> </p>