********* communication with clients

Telkom, if you are going to get nothing right then please AT LEAST get your call centre agents to treat YOUR clients as if they are a resource and not a nuisance. You are a telecommunications company and your rude staff don't have a clue how to communicate. I asked if for a reference number for this call because I want to report this behavior and was told there is no reference number for the call. I asked to speak to the manager and was told to hold and the manager will decide if she will take my call or not, its been 15minutes of waiting on hold for the manager already. Telkom messed up the porting of my number and now wants me to sort it out myself! The rude agent's name is Notando Sokaulo (if that is her real name)and I'm sincerely hoping that you action this, although since trying to join your network and the trouble with your staff since beginning of December, I'm not going to hold my breath.