********* cancellation practices

********* cancellation practices. Telkom does not allow you to give 30 day notice on your landline linked to MWEB account until after they get a reference number from MWEB that cancellation has been completed on their end. Reference number takes 5-7 days after switch to fibre. MWEB does not send notification when this is completed. Then only after you phone with reference number are you able to give 30 day notice. This forces consumers to pay a minimum of 35 days extra for no service provided!