********* business practices

Telkom installed fibre at our home on exactly 4 May. we had LTE prior to that. we were told that when fibre is installed we will only be billed for that and not the LTE. I called immediately on 4 May to inform them that teh fibre installation was complete and that they need to waiver teh LTE charge as i ws informed to do. I was sent from pillar to post - it seems nobody works in unity. Spent 1 hour of my time on the phone and spke to about 8 different people each one saying that it is not their job to assist because its not their department (lte saying i should speak to fibre and vice versa!) What a complete frustration and utter mess. i eventually went to the shop at the mall (same day) and they logged a request for me. they too confirmed that i should not be paying for something that I am not using. It is 26 May now and 3 days before my debit order is supposed to go off and today i received a notification that the logged case is closed - no waiver, no explanation, nothing! I am definitely taking this to the ombudsman as this is not fair practices and very *********.