********* Business Practices by Agents.

BEWARE! ******** work in the call centre! On Wednesday, the 4th of December, I did an upgrade on my elderly father's data pakage. It was easy and painless. The lady was wonderful in understanding that my father required my assistance as his hearing is terrible. We thought that all was set, until we received a call yesterday, the 5th of December at 9:31 am, from another Telkom call agent! He informed me that he was just confirming information for the data plan and he had to speak to my father only. I passed the phone to my dad, as we are quite happy with the upgrade. I heard my father confirm his details. After the call my father told me that telkom will be sending sim cards, and they will call an hour before coming over. Then he was told that there was a Black Friday Special for 24 months he would get a 1gig free-me and all he had to do was pay R100 ONCE OFF! My father didn't order one, he ordered 2! Today, 6th of December, I received the call from telkom, assuming it was for delivery. The agent explained that my dad ordered 2 extra contacts at R100 PER MONTH YESTERDAY! Luckily it was caught and cancelled in time! We already have 2 massive contracts with telkom, we don't require another 2. Is this how telkom ****s the elderly? They lie threw their teeth? Does telkom support this ********* business practice from their call agents? I managed to protect my father this time, how many other elderly people have fallen victim to this shady dealing?!