********* business practices

With the start of the lockdown last year we were told that we could work from home so that we can still maintsin a salary till things are safer for those that have wifi. I couldnt go into a Telkom store because it was lockdown level 5 so I called the customer service and after numerous failed attempts their call centre returned my call after i requested an online callback.

On that call I app**** for a month to month 20Gig day and 20gig night for r299 and I explained to the consultant that it is important that it is a mo th to month because tho work will cover the cost, I dont want to be stuck with a contract when they announce we should return to work also. I confirmed this more than 3 times on the call and the consulta t confirmed it is month to month. The rest of the process went smoothly. After 3 minths i went into telkom to ask if i could upgrade to 40gig because the data wasnt enuf. To my shock the consultant Shariefa at the Kenilworth branch told me she is unable to ugrade it because i have a 24 month cotract.

I was livid as this was not what i ordered. The consultant Shariefa made a case on my behalf as our attempts to resolve this was futile.

A few weeks later I received the following sms, Good day case:***2 Kindly be advised that number *** SmartBroadband 40GB Wireless TopUp Deal is a sim only contract and if you wish to cancel you may do so at anytime as it does not have a device.

Regards Telkom I then went in to cancel and they told me I would have to pay R800 for cancellation because its a 24 month contract and I cant upgrade because its a 24month contract...mind you something I did not ask for and specified on my order. I keep telling them to listen to the call of the day I ordered it because I clearly asked for month to month. Even my callback request was enquiring for the month to month. I have since been running around in circles and everyone at Telkom just turn me away with no resolution.