********* Business Practice: New contract but sim swap still not possible

Dear Telkom

I trust that you are doing well.

I am at the point of frustration and I really would like to get my new contract cancelled if this issue can’t be solved in the next 24hrs. This is ********* business practice on the side of Telkom. The process was very easy to apply and take out a new contract, but to get after sales service. It’s simply not existent. I am also running a business and this type of service is simply unacceptable. I can’t believe Telkom Mobile has last this long with this horrible service to clients.

I took out a new contract for the iPhone X about a month ago. I received the package, but I am unable to make use of the contract sim as I need my existing Telkom number swapped. I requested for my banking details to be changed to my business account details at the time I took out the contract. I have also express my interest in wanting to use my existing number as used it for business purposes. I was told i could do this afterwards, now to find out that i cant do that. I should have taken it out in the name of my business.

The followed process, I have tried to contact various parties within Telkom to no avail.

About two weeks ago, I went down to the Telkom shop in Mutual Park, Cape Town. Just to discover that they can’t help me. They can’t access my account. I was requested to hunt down the person who help me via the sales call centre team to change my banking details and help me with the number change/ number port.

I told the Telkom consultant explicitly that I will not hunt down people to sort this out. They should sort it out and assist me in the shop which they could not do. The shop couldn’t do a sim swap in the shop as they didn’t have the rights. The most annoying part is that fact that I need to call around to figure this out. A week ago, I was called by someone in the Pretoria call centre, telling me they will resolved the issues. But up until now no word, no news. I am more and more annoyed but the fact that none of your departments are able to assist.

Coming monthly end, I have to pay a bill and I am unable to make sure of the contract facility. I am expected to pay for a service I can use. Is that ethical business practice and fair service on the client.

No one can give direction. I am very annoyed about the fact that I am sitting with a contract that I can’t use. I have to pay thousands of rand and are unable to use your service. Trying to find the cancellation page on the new Telkom website even worst experience.

What i don’t understand is, how the Telkom business process or lack thereof is becoming a consumer issue. These issues should have been in place by now. Why is it still an issue?

I am not willing to walk around with two sims cards and one phone. I have to run a business. How is it possible that Telkom still has not figure this out? I want to swap my Telkom number to the contract numbers.

Can someone please assist, if not than I rather want to cancel my contract. I am sending this email to ICASA as well. I am tired of incompetence! Bad customer service and its only the start of the contract. This level of service is unacceptable and poor.