********* business practice by Telkom

Ordered a fixed line look alike (FLLA) telephone online to replace my current copper line which is being phased out and having continuous issues. Was called by contact centre to do application and when I asked to keep my current number of >20years I was told I would have to get a new number because my fibre line was with another service provider. I asked to escalate matter to supervisor as I felt that the 2 services were separate and was called back later to say I can have FLLA if I cancel current line and get a new number. If I change my fibre to Telkom though I can keep my current number and get a FLLA. I refuse to be held hostage by Telkom and have them as I my service provider as their service is generally poor. My neighbour who has fibre also with another provider has said his landline has now gone dead simi**** to mine.