********* business practice

Poor customer service, not cancelling my contract (WiFi) when I requested, continued billing me and has still not contacted me to rectify the issue after months of contact and many phone calls recently again.

I cancelled my WiFi 29 December 2017 because I was moving to a new area that Telkom does not cover. The agent told me that all I needed to do was send an email and I would just have to pay in Feb for the month of January. I made my last payment February, However in March I received a bill again. Telkom only processed my cancellation 28 March. I informed them that I cancelled Dec and they said that I need to call billing department as they would reverse these charges for feb and March. I called and was told they would call me back, this never happened. They have been incorrectly billing me for several months up until June. I opened a dispute in May and I am still being contacted. I started calling numerous times, transferred to various agents who wouldn’t help me and then escalated last Thursday. I have been calling every single day either no answer; no one knows what I’m talking about; or my favorite an agent or supervisor who sends another email to the credit management or “back office” of billing who will contact me in 24 hours time. This has been said to me since Thursday. This is absolutely ********** and uneithical business behavior! You continue to charge people and not respond to disputes! What’s worse is Telkom has registered me in arrears which has now completely impacted my credit rating and has made me appear neglegant to banks due to “non payment”- when the truth is Telkom actually owes me money for my deposit, not the other way round.

What’s terrible is no matter how many phone calls I make I am not allowed to speak to the actual people who can fix this problem- and those people don’t call me back. So what am I meant to do?

P.s Telkom- I will be informing ombudsman of this ********* business behavior that has affected my financial integrity.

Hope to hear from you