AB
Ashley B

1 reviews | Active since Nov 2015

02 Nov 2015, 08:08

********* Business Conduct

I am a Telkom account holder who ran into financial trouble & was not able to pay my bill for 3 months, when it was disconnected & the amount owing was around R1200. I became a Telkom subscriber in 2014 when I received a call from a consultant offering me a R399pm deal which included Callmore after 7pm & weekends, with ADSL, router & 5GB pm data. I accepted telephonically & the installation was done. I was advised that I could cancel my account at any time & that this was not a predetermined period contract or any thing of that sort so I gladly accepted. Upon my non payment & disconnection of services I was making an attempt to settle my debt & reconnect my line but was told that I now owe in excess of R3300 because I was still being billed @ R399pm although my services were disconnected. I went to a store & they advised that I need to fill in a cancellation form & that it would still be charged for another month due that the 30 cancellation period. I was never advised of this clause in my call when I accepted the offer & find this to be *********. How can I be charged for services I never received ? the call must have been recorded as proof. Bunch of ******* ripping consumers off

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Replies (1)
Telkom
Telkom's reply02 Nov 2015, 08:43
Official
Hello Shaun1611,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Team, feedback will be provided.
Your reference number is SM163268
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
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