********* billing, *******ion and shocking service

<p> <span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-0-0"><span data-text="true">Avoid dealing with Telkom at all costs. Even if you must rent a line from them go with a different ISP. They have added services to my bill I cannot use and never asked for (like the evening call plan and I dont even have a landline). If you don't pay for these services they just cut you off, internet and all. If you try to resolve them each consultant tells you a different story - which you wait forever to hear - and you get cut off at random times never to speak to the same consultant again. </span></span><span cl***="_5u8n" style="border-bottom-width: 1px; border-bottom-style: solid; border-bottom-color: rgba(88, 144, 255, 0.298039); color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: rgba(88, 144, 255, 0.14902);" spellcheck="false" data-offset-key="536tm-1-0"><span data-offset-key="536tm-1-0"><span data-text="true">#Telkom</span></span></span><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">. </span></span></p> <p style="color: #555555;"> </p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">I called ther call centre 4 times in January 2016 to migrate my line. The 4th call worked the first 3 appeared to have ignored my request as there was no trace of my request with each consecutive call centre agent. The calls always ended. Sir you will recieve a text shortly with you reference number. No text ever came.</span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">The line migration was requested for 1 Feb. It only was completed on 9 March. WHile I was not billed for the line I was billed for the data I used, despite about 3 other consultants telling me I would not be billed for this period of no service. Never mind how shocking it is to take over a month to migrate a line. How can you pay for internet if you have no line to use it?</span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">I have never had a landline or asked of one. Yet Telkom has added R180.70 per month evening call plan to my incoices. I never asked for this. I never consented to this. I tried to query this and 4 different call centre staff told me 4 completely differnt stories regarding how my bill was arrived at. </span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">If you dont pay they just cut you off. ******** and ********* when their staff cannot tell a straight story on how your bills are comprised. </span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">I then had speeds so slow that I could not even load a webpage to test my connections from the 9th of March until someone came to recify this in April. I was not refunded as I was told - the modem (and account) settings I was given by 3 different call centre staff were wrong and this is nto telkom's responsibility. It is the clients fault if they use the incorrect modem settings even if these settings are provided by Telkom's staff. </span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">When migrating my line and requesting that someone come to fix my slow connection once the line was migrated, I must have been told on about 20 different that a consultant would arrive next week thrusday, or tomorrow, or whenever, by phone, by confirmation text etc, for no one to ever arrive. I need to take time away from work to be there for telkom who never show up when they say they will.</span></span></p> <p style="color: #555555;"><span style="color: #141823; font-family: helvetica, arial, sans-serif; line-height: 18px; white-space: pre-wrap; background-color: #ffffff;" data-offset-key="536tm-2-0"><span data-text="true">Truly a ******* and ********* organisation. Probably the worst organisation in the country. Avoid them like a plague. </span></span></p>